Coasteering Covid-19 Policy at Outdoor Adventure
As of the 13th July we will be back open offering Coasteering sessions. All those weeks of lockdown and travel restrictions will no doubt have left you with a need to get in the water!
However as with any business there are certain government guidelines that we have had to adopt to minimise the risk of transmission of Covid-19. These procedures have been worked out using the government’s guidance as well as guidance from Sport England
We will be monitoring any additional ongoing guidance from the government as well as taking feedback from our guests and staff.
To enable Outdoor Adventure to comply with government advice and to protect our clients and staff we politely ask you to follow the following guidance:
Covid-19 Refund Policy
We are taking bookings for July 13th and onward. If you are unable to attend for one of the 2 reasons below then a full refund will be issued (unless you want to reschedule your booking for a later date)
– If the government advice changes restricting travel, meaning that you are unable to travel to us and take part in your activity.
– You have symptoms or have been in contact with anyone with Covid-19 in the past 14 days
You must contact us at least 24 hours before your activity.
Our standard booking terms and conditions apply otherwise.
Before your Coasteering Session
All Coasteering sessions must be booked and paid for online or on the phone
– All participants must complete an online waiver which will be emailed to you upon booking. Any Covid-19 related medical conditions must be included.
Please ensure you arrive 15 minutes before your session, please keep to our times to enable us to keep everyone apart. Please head to our coasteering van in Bossiney carpark and there will be a roped area to ensure the appropriate distance is kept between yourselves and our staff. If you would like to use your own equipment that is fine but we will check that it is up to the job. You will be issued with a sterilised wetsuit, bouyancy aid and helmet. All of our equipment will be cleaned/disinfected and dried after each session and will be rotated so there is a minimum of 24 hours between uses. If you, or a member of your household show any symptoms of Covid-19 you must not take part in a coasteering session or visit our coasteering operation at Bossiney.
During Your Coasteering Session
We will be operating on our normal group ratios and you will have 2 instructors with your group.
All safety briefings, on land coaching and demonstrations, will be performed with a safe distance from participants.
As a group activity we require guests to make an effort to remain 1 metre plus away from each other during the coasteering session. We do understand that the sea is a fickle place and the waves and currents can move you about. We do ask that you keep an eye on the instructor and fellow coasteerers and you move or swim away at the first instance.
If possible the instructor will work on a 2 metre guideline from the participants, they will ensure they are at the front and the back of the group – this will not impact on your experience and they will communicate clearly. If assistance is required the instructor will be ready to help but contact will be kept to the minimum.
After Your Coasteering Session
We do ask that used wetsuits, bouyancy aids and helmets are returned and placed into the buckets provided so that we can ensure they are cleaned properly.
Outdoor Adventure would like to thank everyone for their co-operation during this time, if you have any concerns please don’t hesitate to get in touch.