Terms and Conditions
Deposits and Payments
A deposit of 30% of the total holiday value is due when booking more than 2 months before your holiday date. A confirmation of booking letter will be sent confirming your deposit and holiday dates. The balance is due in full no later than 2 months before your holiday date. Non-payment by the due date may be treated as a cancellation and all deposit monies will be forfeited. No reminders will be sent after the initial invoice. If you book less than 8 weeks before your holiday commences the full holiday value is required to confirm your booking. No deposits will be accepted.
Cancellations
If you cancel your holiday for any reason up to 2 months before the start of your holiday, your full deposit and payment to date become non-refundable. If you cancel within 2 months of your holiday date your full holiday value and any payments to date become non-refundable and any monies owing will be due immediately. No exceptions will be made.
Complaints
All complaints must be notified to the management immediately so that an on-the-spot investigation can be made if necessary and remedial action taken if required. In no circumstances will any complaint be accepted if raised after your stay has ended.
Personal Injury and Safety
It is the responsibility of each individual to act responsibly and safely in respect of their own safety and that of others. Outdoor Adventure operates with a high level of health and safety management in place. However, as with all activities, outdoor and adventurous activities carry an inherent risk and can result in injury, permanent disability or even loss of life. Participants/Parents/Guardians are presumed to be aware of and except the inherent risks involved. Outdoor Adventure LTD, its Directors and staff, will not accept liability for personal injury or loss or damage of property sustained by participants. We strongly recommend you take out holiday insurance. Outdoor Adventure does not contract out of its liability for death or personal injury as a result of our negligence.
Water Confidence, Special Needs, Medical Conditions
For water based activities, participants need to be confident in the water. This does not mean you have to be able to swim. You must notify the centre when booking of any medical conditions, medication or special needs which may require special facilities or could have personal health or safety implications. The centre cannot be held responsible for any implications arising from no disclosure.
Availability of Holidays and Accommodation
For water based activities you must be water confident (You do not have to be able to swim, however must be comfortable in the water NB. Coasteering does require the ability to swim 50 metres) You must notify the Centre when booking of any illnesses, injuries or medical conditions which may require special attention or could have personal health and safety implications. The Centre cannot be held responsible for any implications arising from the absence of such a disclosure Availability of Holidays and Accommodation Availability of holidays and type of accommodation are limited and must be checked at the time of booking.
Changes to Information
Outdoor Adventure Ltd reserves the right to change the stated holidays at any time if this should prove necessary due to circumstances beyond our control. All information and details may be subject to change or alteration.
Transport
Transport to certain activity locations is included and shared with other guests staying at Outdoor Adventure.
